Centre Policies

At Epping Heights OSHC we understand the importance of a strong set of policies to help guide our management and staff and to ensure all involved with the centre have the same understanding and expectations about what happens within the service.

Our policies are written to ensure they are consistent with current legislation and practices, easily understandable and a major support to those implementing the policies.

We review our policies biennially, or as required, and we recognise and appreciate the input of Management, Staff, Parents, Children, and external experts to ensure our policies always reflect best practice guidelines.


Link to Law:

Link to Regs:

Link to Children’s services award:

Centre Policies

Section A: Administration

A-1 Hours of Operation
A-2 Priority of Access
A-3 Philosophy
A-4 Enrolment
A-5 New children orientation
A-6 Fees
A-7 Bookings
A-8 Dropping Off and Picking Up
A-9 Absent and missing children
A-10 Acceptance and refusal of authorisations
A-11 Maintenance of records
A-12 Policy development and review
A-13 Participation and access
A-14 Complaints
A-15 Roles of management
A-16 Financial management
A-17 Privacy and confidentiality
A-18 National Quality Framework
A-19 Nominated supervisor
A-20 Insurance
A-21 Determining the responsible person on duty
A-22 Code of Conduct

Section B: Facilities and Equipment

B-1 Facility management and security
B-2 Building
B-3 Storage
B-4 Heating, ventilation, and lighting
B-5 Pest control
B-6 Indoor environment
B-7 Outdoor environment

Section C: Staff Policies

C-1 Staff recruitment and selection
C-2 Conditions of employment
C-3 Staff orientation
C-4 Staff professionalism
C-5 Professional development
C-6 Staff review and appraisal
C-7 Grievance procedures
C-8 Disciplinary Action
C-9 Relief staff
C-10 Volunteers
C-11 Staff child ratios
C-12 Communication
C-13 Interactions with children
C-14 Reportable conduct
C-15 Staff leave
C-16 Reportable Conduct
C-17 Return to work policy

Section D: Health and Safety

D-1 Dealing with Medical Conditions
D-2 Hygiene
D-3 Food and Nutrition
D-4 Food safety and handling
D-5 Hazardous materials
D-6 Transportation
D-7 Animals
D-8 Sun Protection
D-9 Emergency Procedures
D-10 First Aid
D-11 Management of incident, injury, trauma
D-12 Death of a child or staff member
D-13 Illness and infectious diseases
D-14 Immunisation
D-15 Allergies
D-16 Asthma
D-17 Anaphylaxis
D-18 Diabetes
D-19 Encouraging a nut-free zone
D-20 Medication
D-21 HIV, AIDS, Hep B & C
D-22 Child protection – mandatory reporting
D-23 Child management – behaviour guidance – exclusion
D-24 Exclusion for unacceptable behaviour
D-25 Harassment
D-26 Security
D-27 Custody Agreements
D-28 WHS
D-29 Manual Handling
D-30 Supervision
D-31 Sleep and Rest
D-32 COVID-19

Section E: Programming

E-1 Daily routines
E-2 Written programs
E-3 Gender equity
E-4 Cultural relevance
E-5 Excursions
E-6 Movies
E-7 Water safety
E-8 Homework
E-9 Out of centre activities
E-10 Community involvement
E-11 Technology